Results Summary
|
1. 1a)
|
|
Excellent |
Very Good |
Good |
Fair |
Poor |
Response
Total |
| Quality of care and services meets individual needs and preferences. |
60.00% (3) |
40.00% (2) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| Extent of courtesy, respect and kindness that is shown by the staff. |
60.00% (3) |
40.00% (2) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| The extent to which dignity and privacy is maintained. |
60.00% (3) |
40.00% (2) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| The staff’s responsiveness regarding individual needs and requests. |
60.00% (3) |
40.00% (2) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| The consistency with which up-to-date health information is shared. |
60.00% (3) |
40.00% (2) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| The health care team’s effectiveness in promoting mobility and independence. |
20.00% (1) |
80.00% (4) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| The quality of personal care and services received (hygiene, skin care, grooming, positioning). |
40.00% (2) |
60.00% (3) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| Total Respondents: | 5 |
|
|
2. 1b) Comments about Quality of Personal Care and Services:
|
|
|
|
3. 2a)
|
|
Strongly Agree |
Agree |
Neither Agree or Disagree |
Disagree |
Strongly Disagree |
Response
Total |
| The incontinence control product keeps the skin dry. |
20.00% (1) |
60.00% (3) |
20.00% (1) |
0.00% (0) |
0.00% (0) |
5 |
| The incontinence control product helps eliminate leakage onto clothing or linen. |
20.00% (1) |
80.00% (4) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| The incontinent control product preserves dignity by being quiet, discrete and non-bulky under clothing. |
20.00% (1) |
80.00% (4) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
5 |
| Total Respondents: | 5 |
|
|
4. 2b) Comments regarding Incontinent Products:
|
|
|
|
5. 3a)
|
|
Excellent |
Very Good |
Good |
Fair |
Poor |
Response
Total |
| The availability of daytime recreational activities and programs. |
50.00% (2) |
25.00% (1) |
0.00% (0) |
25.00% (1) |
0.00% (0) |
4 |
| The quality of daytime recreational activities and programs. |
50.00% (2) |
25.00% (1) |
0.00% (0) |
25.00% (1) |
0.00% (0) |
4 |
| The availability of evening and weekend recreational activities and programs. |
0.00% (0) |
66.67% (2) |
0.00% (0) |
33.33% (1) |
0.00% (0) |
3 |
| The quality of evening and weekend recreational activities and programs. |
0.00% (0) |
66.67% (2) |
0.00% (0) |
33.33% (1) |
0.00% (0) |
3 |
| Trained and knowledgeable volunteers. |
50.00% (2) |
25.00% (1) |
0.00% (0) |
25.00% (1) |
0.00% (0) |
4 |
| Total Respondents: | 4 |
|
|
6. 3b) Do staff respond to resident/family suggestions
and feedback regarding activities and programs?
|
| | Response
Percent | Response
Total |
| Yes |
 |
50.00% |
2 |
| Sometimes |
|
50.00% |
2 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
7. 4a) Spiritual/religious/pastoral care meets individual needs.
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| Somtimes |
|
0.00% |
0 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
8. 4b) Comments for Activities and Pastoral Care:
|
|
|
|
9. 5a)
|
|
Excellent |
Very Good |
Good |
Fair |
Poor |
Response
Total |
| The quality and timeliness of care provided by the physicians at Copernicus Lodge. |
0.00% (0) |
75.00% (3) |
25.00% (1) |
0.00% (0) |
0.00% (0) |
4 |
| The availability and responsiveness of services provided by the physicians at Copernicus Lodge. |
0.00% (0) |
75.00% (3) |
25.00% (1) |
0.00% (0) |
0.00% (0) |
4 |
| Access to external health care services at Copernicus Lodge as needed (e.g. dental care, hearing, vision, foot specialist, etc.). |
25.00% (1) |
50.00% (2) |
25.00% (1) |
0.00% (0) |
0.00% (0) |
4 |
| Total Respondents: | 4 |
|
|
10. 5b) Notice is provided when there is a change in medications.
|
| | Response
Percent | Response
Total |
| Yes |
|
75.00% |
3 |
| No |
|
25.00% |
1 |
| Total Respondents : | 4 |
|
|
11. 5c) Information is provided on the risk and benefit of medications.
|
| | Response
Percent | Response
Total |
| Yes |
|
75.00% |
3 |
| No |
|
25.00% |
1 |
| Total Respondents : | 4 |
|
|
12. 5d) Comments for Medical Services:
|
|
|
|
13. 6a) Two choices of main course and dessert offered at every meal.
|
| | Response
Percent | Response
Total |
| Yes |
|
50.00% |
2 |
| No |
|
50.00% |
2 |
| Total Respondents : | 4 |
|
|
14. 6b) Assistance with meals is provided at the level required.
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
15. 6c) A sufficient amount of fluids is received.
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
16. 6d)
|
|
Excellent |
Very Good |
Good |
Fair |
Poor |
Response
Total |
| The quality of the food (e.g. taste, freshness). |
0.00% (0) |
50.00% (2) |
50.00% (2) |
0.00% (0) |
0.00% (0) |
4 |
| The variety of the menu. |
0.00% (0) |
25.00% (1) |
75.00% (3) |
0.00% (0) |
0.00% (0) |
4 |
| The portions of food provided at meals and snacks overall. |
25.00% (1) |
25.00% (1) |
50.00% (2) |
0.00% (0) |
0.00% (0) |
4 |
| The commitment to ensure that food likes and food tolerances are provided. |
25.00% (1) |
25.00% (1) |
50.00% (2) |
0.00% (0) |
0.00% (0) |
4 |
| The quality, variety and availability of snacks. |
0.00% (0) |
50.00% (2) |
50.00% (2) |
0.00% (0) |
0.00% (0) |
4 |
| Total Respondents: | 4 |
|
|
17. 6e) Comments for Dietary Services:
|
|
|
|
18. 7a) Laundry Services
|
|
Excellent |
Very Good |
Goood |
Fair |
Poor |
Response
Total |
| The quality of the personal laundry service (e.g. personal clothing, name labels, missing items, etc.). |
0.00% (0) |
66.67% (2) |
0.00% (0) |
33.33% (1) |
0.00% (0) |
3 |
| The quality of the general laundry services (e.g. sheets, towels). |
25.00% (1) |
50.00% (2) |
0.00% (0) |
25.00% (1) |
0.00% (0) |
4 |
| Total Respondents: | 4 |
|
|
19. 7b) Are you Satisfied with the cleanliness and
appearance of personal areas (e.g. bedroom, washroom).
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
20. 7c) Are you satisfied with the cleanliness of the
common areas, hallways and dining rooms.
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
21. 7d) Is the temperature Comfortable throughout the home
|
| | Response
Percent | Response
Total |
| Yes |
|
75.00% |
3 |
| No |
|
25.00% |
1 |
| Total Respondents : | 4 |
|
|
22. 7e) Is the Building and grounds kept in good repair and upkeep.
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
23. 7f) Is there a Good response time for repairs to your room
or equipment when needed.
|
| | Response
Percent | Response
Total |
| Yes |
|
75.00% |
3 |
| No |
|
25.00% |
1 |
| Total Respondents : | 4 |
|
|
24. 7g) Comments for Environmental Services:
|
|
|
|
25. 8a) Do you know how to bring a concern to the attention of the Quality Improvement Committee and/or representative, regarding the care and services provided or regarding the operations of Copernicus Lodge?
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
26. 8b) If you decided not to sign a document with Copernicus Lodge, were you able to do so without fear that Copernicus Lodge would have you discharged from the home?
|
| | Response
Percent | Response
Total |
| Yes |
|
66.67% |
2 |
| No |
|
33.33% |
1 |
| Total Respondents : | 3 |
|
|
27. 8c)
|
|
Excellent |
Very Good |
Good |
Fair |
Poor |
Response
Total |
| The time taken for staff to respond when you have inquiries or concerns. |
50.00% (2) |
25.00% (1) |
25.00% (1) |
0.00% (0) |
0.00% (0) |
4 |
| The overall effectiveness of the communication from Copernicus Lodge. |
50.00% (2) |
25.00% (1) |
25.00% (1) |
0.00% (0) |
0.00% (0) |
4 |
| Total Respondents: | 4 |
|
|
28. 8d) Personal concerns over the past year
have been addressed.
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
29. 8e) Comments regarding Communication:
|
|
|
|
30. 9a)
|
|
Excellent |
Very Good |
Good |
Fair |
Poor |
Response
Total |
| Quality of life at Copernicus Lodge overall |
25.00% (1) |
75.00% (3) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
4 |
| Atmosphere at Copernicus Lodge overall |
50.00% (2) |
50.00% (2) |
0.00% (0) |
0.00% (0) |
0.00% (0) |
4 |
| Total Respondents: | 4 |
|
|
31. 9b)Would you recommend Copernicus Lodge to a family member
or friend looking for long-term care placement?*
|
| | Response
Percent | Response
Total |
| Definitely Would |
|
100.00% |
4 |
| Possibly Would |
|
0.00% |
0 |
| Definitely Would Not |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
32. 9c)What three improvements would you like us to make in order to improve the quality of life at Copernicus Lodge?
|
|
|
|
33. 10a)Are you aware of the Ontario Residents’ Bill of Rights?
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
34. 10b) Are you aware of the existence of a Residents’ Council?
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
35. 10c) Are you aware of the existence of a Family Council?
|
| | Response
Percent | Response
Total |
| Yes |
|
100.00% |
4 |
| No |
|
0.00% |
0 |
| Total Respondents : | 4 |
|
|
36. 10d) Are you aware of the existence of a Food Committee?
|
| | Response
Percent | Response
Total |
| Yes |
|
75.00% |
3 |
| No |
|
25.00% |
1 |
| Total Respondents : | 4 |
|
|
37. 10e) I am completing this survey for care and services provided by unit (e.g. 3 South)
|
| | Response
Percent | Response
Total |
| 1 North |
|
25.00% |
1 |
| 1 South |
|
0.00% |
0 |
| 2 North |
|
0.00% |
0 |
| 2 South |
|
0.00% |
0 |
| 3 North |
|
0.00% |
0 |
| 3 South |
|
0.00% |
0 |
| 4 North |
|
25.00% |
1 |
| 4 South |
|
0.00% |
0 |
| 5 South |
|
25.00% |
1 |
| 6 South |
|
25.00% |
1 |
| Total Respondents : | 4 |
|
|
38. 10f)For visitors: How often do you visit Copernicus Lodge?
|
|
|
|
