Our Accountability Framework System

Resident-Driven Care & Services

We address the needs of our residents by:

• Offering freedom of choice, fostering individuality
• Empowering the residents
• Acknowledging requests for care, meeting expectations
• Hiring competent and trained staff, striving to hire staff with Polish language, and cultural sensitivity
• Ensuring a safe environment

Responsible use of Resources

We manage our financial resources prudently by :

• Effectively managing our Board‐approved budget
• Providing timely and accurate financial reporting
• Proactively planning for future financial commitments
• Advocating for increased and/or enhanced resources and services

Collaborative Teams

We show commitment to our team by:

• Promoting supportive, cooperative relationships
• Supporting continuing education and training
• Recognizing contributions and achievement
• Providing accountabilities and support

Continuous Learning & Innovation

We achieve excellence by:

• Creating a best practice environment through quality improvement
• Being receptive and supportive to change, new ideas and methods of achieving our goals
• Pursuing the most current technology and equipment to improve support of our residents
• Creating opportunities for personal and professional growth

Effective Partnerships

We reach out and link with others to promote superior long term care by:

• Working with others to facilitate access to the full continuum of care
• Drawing upon our staff and services to respond to the health care needs of our community
• Sharing knowledge and expertise with others to enhance resident programming
• Sharing existing resources and facility space with the wider community

Our Values:

Integrity • Respect • Integrity • Communication

How we define our values

Integrity

We achieve Integrity by:

• Being trustworthy and honest
• Doing what we say we will do, while being transparent
• Acting responsibly
• Committing to the cause

Communication

We achieve Communication by:

• Listening
• Being enthusiastic, positive, open‐minded and responsive
• Respecting and acknowledging ethnicity
• Taking a professional approach

Compassion

We achieve Compassion by:

• Being empathetic
• Being resident focused
• Being patient, caring and understanding

Respect

We show Respect by:

• Honouring residents choices and individuality
• Accepting and embracing cultural and religious beliefs
• Promoting privacy and ensuring confidentiality
• Treating everyone with dignity